Support — ScanScript

We are here to help. Find answers to common questions below or contact us directly. We typically respond within 24 hours.

FREQUENTLY ASKED QUESTIONS

How many free scans do I get? Every new user gets 5 free document conversions completely free with no subscription or account required.

What happens after my 5 free scans? You will be prompted to subscribe for $4.99/month to continue scanning unlimited documents.

Do my free scans expire? 

    No. Your free scans do not expire. However once used they cannot be reset.

What file types does ScanScript support? 

    ScanScript supports PDF, PNG, JPG, JPEG, HEIC, and TIFF files. You can also scan directly using your camera.

Is my data safe?

    Yes. All processing happens entirely on your device. Your documents are never uploaded to any server. We do not store or see your content ever.

How does camera scanning work? 

    Open the camera, point at your document and take a photo. The app will detect document edges automatically. You can adjust the edges manually before extracting text.

Can I scan multiple pages? 

    Yes. After scanning one page tap Scan Another Page to add more pages. All pages are combined into one text output automatically.

How accurate is the OCR? 

    ScanScript uses Apple's Vision framework which provides high accuracy OCR. Results are best with clear high resolution scans at 300 DPI or higher.

What languages are supported?

    English is supported by default. Additional languages can be enabled in the app Settings.

How do I cancel my subscription? 

    Open Settings on your iPhone and tap your Apple ID at the top. Then tap Subscriptions, find ScanScript and tap Cancel Subscription.

How do I get a refund? 

    Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund through Apple directly.

I purchased but app still shows paywall.

    Go to Settings inside the app and tap Restore Purchases. Your subscription will be restored immediately. Make sure you have a stable internet connection.

The text output is not accurate. Why?

    OCR accuracy depends on document quality. For best results use clear well lit images, keep documents flat and unwrinkled, use high resolution images at 300 DPI or more, avoid blurry or skewed images, and use edge adjustment to straighten the document before extracting text.

Can I export my text? 

    Yes. After scanning you can export your extracted text as TXT or RTF format using the Share button on the result screen.

Can I edit the extracted text? 

    Yes. The result screen has a fully editable text area where you can correct or modify the OCR output before exporting.

How do I delete scan history?

    Go to History tab, tap Select, choose the scans you want to delete and tap the Delete button.

Why is my history locked?

    Full scan history is available to subscribers only. Subscribe for $4.99/month to unlock complete history access.

TIPS FOR BEST RESULTS

Use good lighting. Natural light works best. Avoid shadows on the document. Keep the document flat as wrinkled or curved documents reduce accuracy significantly. Fill the frame and get as close as possible while keeping the entire document visible. Always adjust edges and fine tune the edge detection before extracting text. Higher quality images produce more accurate text output.

CONTACT US

Still have questions? We are happy to help. We typically respond within 24 hours.

Email: abdullahmughal4000@gmail.com

USEFUL LINKS

Report a billing issue: https://reportaproblem.apple.com

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